Prerun + Salesforce Agentforce
Prerun connects to Salesforce Agentforce through the MCP Server and the REST API, giving it governed access to your approved business Knowledge. Instead of maintaining context separately inside Salesforce Agentforce, your team manages it once in Prerun Studio and Salesforce Agentforce retrieves the latest approved version whenever it acts.
Salesforce AgentforceMCPREST API
Governed source of truth
- Knowledge base
- SOPs and workflows
- Brand and voice
- Policies and governance
- Product knowledge
- API and system context
Salesforce AgentforceMCPREST APIGoverned source of truth
- Knowledge base
- SOPs and workflows
- Brand and voice
- Policies and governance
- Product knowledge
- API and system context
What is Salesforce Agentforce?
Enterprise AI agent platform for automating customer, sales, and service operations.
Why connect Salesforce Agentforce to Prerun
Keep Salesforce Agentforce current with approved business Knowledge automatically.
Reduce duplicated context management across Salesforce Agentforce and your other tools.
Govern exactly what Salesforce Agentforce can retrieve, update, and publish.
Improve the quality and consistency of Salesforce Agentforce output.
Test and certify Salesforce Agentforce agents against your source of truth.
What teams do with Salesforce Agentforce and Prerun
Keep responses on-brand
Serve Salesforce Agentforce the latest brand standards, messaging, and product details so its output reflects your source of truth.
Govern access
Scope what Salesforce Agentforce can retrieve and change, with full version history and auditability.
Certify readiness
Send Salesforce Agentforce agents to Agent Bootcamp to confirm they apply approved Knowledge correctly.
Connecting Salesforce Agentforce
Connect Salesforce Agentforce
Add Prerun to Salesforce Agentforce using the MCP Server and the REST API and a scoped access key from Prerun Studio.
Scope access
Choose which Knowledge and operations the connection is permitted to use.
Retrieve and act
Salesforce Agentforce retrieves the latest approved Knowledge whenever it acts.
Certify your Salesforce Agentforce agents
Send Salesforce Agentforce agents to Agent Bootcamp to confirm they apply approved Knowledge before they represent your business.
Frequently asked
How does Prerun connect with Salesforce Agentforce?
Prerun connects through the MCP Server and the REST API. Salesforce Agentforce retrieves governed Knowledge with scoped access defined in Prerun Studio.
Is this an official Salesforce Agentforce integration?
Prerun connects to Salesforce Agentforce using standard the MCP Server and the REST API rather than a proprietary integration, so it works without any official partnership.
Can Salesforce Agentforce agents be certified?
Yes. Salesforce Agentforce agents that connect through MCP can be tested and certified in Agent Bootcamp against your approved Knowledge.